Jetblue mint10/30/2022 I mentioned to someone during my Capital One Cafe talk in Washington DC that I had my best ever flight from a service side, and they said “did her name happen to be Angel?”.Ĭarrie and Angel worked together to ensure every passenger always had what they wanted, and really, that no one wanted for anything. It’s also probably a good time to note that Angel is apparently quite famous. I didn’t ask, and my jaw nearly hit the floor as she insisted that I not be disturbed and stay in my seat. Loyalists of other airlines will note that their unions allow them to not so politely decline, even if you ask. To start off, she offered to put my bag in the overheard compartment. She wanted to make sure I knew everything about the seat and always had what I needed. She was sharp, witty, personable but most importantly – obsessed with delivering a great service. It all starts with that signature hand signed note from both crew members working the forward cabin.Īngel was like something from the movies, like something out of Catch Me If You Can when flying looked so glamorous and fun. But While I have had many great cabin crews on airlines operating flagship transcontinental services, none so much as hold a candle to Angel and Carrie. On food and drinks, it’s probably somewhere around there too. On seat, the JetBlue Mint experience is on the podium for best US business class, teetering between first and second. JETBLUE MINT PLUSBasically, you can pick any three menu items plus any extra snacks. JetBlue has partnered with New York restaurant staple ‘Saxon & Parole’ to create a diverse menu in their signature light bites style. The Food And DrinksĪirlines love to tote chef partnerships, but they rarely translate to much worth speaking about. Thanks to an early arrival, that wasn’t nearly as terrifying as it might have otherwise been. JETBLUE MINT TVThe pillow and duvet were of an excellent standard and the amenity kit had everything I needed to freshen up ahead of a TV slot I was scheduled for less than 30 minutes after landing. If they do that, the experience will jump ahead another light year.įine touches, like bedding and amenities didn’t disappoint either. Literally – the only thing that could be better would be a retrofit of faster and more modern entertainment screens. There’s a remote to control the television screen, which is a bit antiquated but now that I’ve gotten that little tidbit out there, we’re already past the only downside to mint. My favourite feature: the little pouch near the charger which perfectly cradles your phone in a visible position. Unlike many seating setups they are placed within easy reach, but away from any part of you which may brush them out of place and dislodge them while you rest. A “throne” seat on JetBlue Mint features no fewer than 3 AC power outlets and 3 USB charging ports. While some seats are style over function, this was anything but. It’s just you, two big arm rests and a privacy door, and it’s about as first class as business class can get. JETBLUE MINT UPGRADEThis is an instant upgrade over most legacy airline business class setups, with the exception of some Delta One planes. The ultimate win: a throne seat.Įvery Mint seat reclines into a fully flat bed with over 6’1” of room when fully flat, but even numbered rows (2, 4) offer “throne” seats without a neighbour next to you, and no one to step over. We’ll get back to her, and Carrie her fantastic partner in service shortly.Įveryone in business class has kinda already won in the grand scheme of things, at least for the duration of the flight, but there are levels within levels when it comes to JetBlue Mint. Before you click away with doubt in your mind, I’m talking about a cabin crew member named Angel, who was probably the greatest cabin crew member I’ve ever encountered, who set the tone for the experience.įor the 5 hour journey, I had a chance to imagine what flying must have been like in the supposed golden age of service. Within seconds of boarding, I was proverbially touched by an angel. By the time I got on board JetBlue, I was tired, a bit over my travels and ready for a breather. I had just come off a long transcontinental flight from New York to LA a day before on a legacy US airline and while there was nothing wrong, there wasn’t all that much right with the experience. Here’s a detailed review of the experience on board. The “Mint” seat is no longer new, but everything about JetBlue “Mint” business class is a breath of fresh air, and everything about it made me want more of it, in more places, and right now. This was one of them.Īfter years and years of flying business class on legacy airlines, that’s exactly what this was, and nothing less. Some flights really can be more than just a flight, they can be an experience in hospitality.
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